Privacy and your information
We keep this simple: Keystone Reno is a free matching service, not a contractor, and we only collect basic contact and project details to help connect homeowners with licensed, insured remodelers near them.
What we collect — and what we do not
When you contact Keystone Reno, we collect contact and project intent only. That usually means your name, phone number, email, project type, city or ZIP code, timeline, and preferred language.
We do not ask for financial account numbers, Social Security numbers, income details, or sensitive personal records. If someone claims to be Keystone Reno and asks you for that kind of information, do not send it.
We ask only for the details needed to understand your remodel request and help you connect with participating contractors in your area.
Why we collect your information
We use the information you share to respond to your request and help match you with licensed, insured remodeling contractors who handle the type of project you described. That may include kitchens, bathrooms, additions, basements, or whole-home remodels.
Keystone Reno does not perform remodeling work. We are not a contractor, builder, licensed remodeler, or design firm. Our role is to help homeowners compare options and take the next step with local pros.
If you want more detail about the limits of our role, see our disclaimer.
Who may see your information
Your information may be shared with participating contractors so they can contact you about your project. That is the point of the service: helping you hear from real local pros so you can compare written quotes and decide who, if anyone, you want to hire.
You stay in control. You choose whether to answer, who to speak with, and who to invite to give an estimate. It is always free for the homeowner to use Keystone Reno.
No contractor is guaranteed, and no outcome is guaranteed. Availability, fit, cost, timing, and permit rules all depend on the project, the home, the city, and the contractor.
How to protect yourself during a remodel search
Sharing basic project details is normal. But homeowners still need to be careful when talking to any contractor.
Always hire licensed, insured contractors and verify the license and insurance yourself. Rules vary by city and state, so check your local building department when needed.
Watch for common red flags:
- large cash-only deposits
- no written contract
- no license
- pressure to "sign today"
- asking for full payment up front
A good contractor should be willing to explain the scope, put terms in writing, and give you time to compare bids.
Your choices and questions
If you have questions about the information you shared with us, the simplest next step is to contact us directly. Use our contact page and tell us what you need help with.
This page gives general information only. It is not legal, financial, construction, structural, or engineering advice. Privacy rules and business practices can vary, and local requirements may differ.
Plainly: we collect basic contact and project details so we can help with a remodel match, and we do not ask for sensitive financial or personal records.
We only collect basic contact and remodel project details to help connect you with licensed, insured contractors — never bank information, SSNs, or other sensitive personal records.
Common questions
What information does Keystone Reno ask for?
Basic contact and project intent only: name, phone, email, project type, city or ZIP, timeline, and preferred language. We do not ask for bank account numbers, Social Security numbers, income, or sensitive personal records.
Does Keystone Reno do the remodeling work?
No. Keystone Reno is a free matching service, not a contractor, builder, licensed remodeler, or design firm. We help connect homeowners with participating licensed, insured contractors.
Will my information be shared with contractors?
Yes, your project details may be shared with participating contractors so they can contact you about your remodel request. You decide who to speak with and who to hire.
Is Keystone Reno free for homeowners?
Yes. The service is free for the homeowner.
How can I protect myself when a contractor contacts me?
Verify the contractor's license and insurance yourself, get a written contract, compare written quotes, and do not pay in full up front. Be cautious of cash-only demands or pressure to sign immediately.